That Myth Called Talent!

If you want to be successful at whatever you want to do, whether it be designing gift baskets, marketing, or writing descriptions for your website, you’ve got to put one piece of nonsense out of your head.  It doesn’t take Talent!  Now let me explain why.

Sure, some of us have more of a “natural ability” in some areas.  But there are many people with no natural ability that are successful.  And there are many people without a so-called “natural ability” that are very successful.  Like a foot race, this natural ability just gives you a few feet head start over the ones behind you.  It’s what those in the starting position do — with or without that natural ability — that makes the difference.

To understand what I am talking about, you have to understand a little bit about the brain and how it works.  No, this isn’t going to be a science lesson — but it could be one of the most important things you will ever learn.

What does the brain do best?  The brain recognizes problems and figures out a way to overcome them.  If you’re walking up the stairs and encounter a closed door at the top, your brain would tell you what to do and you  would automatically try to open that door.   You’ve encountered a lot of closed doors since childhood and your brain learned that you could either open them or you had to turn around and go back.  No matter how many closed doors you come to, you would try to open it.

Now, if you reached the top of those stairs and instead of a closed door you found a huge snake blocking your way, your brain wouldn’t know what to do.  So it panics.  You either turn and run down the stairs or you freeze and can’t move or even scream.  Your brain doesn’t know what to do so it shuts down instead of telling you how to react.

For those of us who are writers, it is referred to as “Writer’s Block”.  But this same thing affects all of us, regardless of what you are trying to do.

You sit down to try to write a sales letter.  You try to tie a bow for the first time.  You stand up in front of a group to talk about your business.  You try to build a website.  You make a cold call to a corporate client that you hope to impress.  You go to a networking function for the first time.  Anytime, you try something new, the brain goes into panic mode.  It quickly scans through all your memories for a memory of success at doing this.  And it fails to find one.

Instead it finds failure.  And fear of failing again.  And you believe that you can’t do it.

Everyone else is just born to write a good sales letter, speak in front of a group, make a cold call, build a website or whatever it is you are trying to do.  They are the talented ones.  You have no talent.

But what you fail to understand is what the brains of these so-called “talented people” are doing.  And why.  The secret that successful writers use to overcome Writer’s Block is the same secret that you can use to overcome “Cold Feet”.

Those who are successful at doing what you are attempting and failing at has a brain that has

  • A memory of success
  • And it’s not just success that happens occasionally or sometimes.
  • It’s success that is a direct result of having structure, a mentor, and a memory filled with success.

They didn’t just sit down in front of the computer and write a great sales letter on the first try.  They weren’t always dynamic speakers.  That first website that they built was pretty pitiful.

They’ve been through the drill before.  In the process, they learned the techniques needed to acquire the skill they were striving for.  And these “talented” people had a teacher or a mentor (or even a book or manual) that helped guide them past the obstacles that lead to failure.  The more the drill is repeated, the more it became ingrained as a part of their memory process.  As a result, they’ve built a structure that makes it possible for them to succeed each time.  And they’ve created a memory bank of successes.

And then suddenly it happens.  You need to build a website that gets results.  You need to stand in front of a group that is looking to spend lots of money on gift baskets.  You call on that corporate client that has a huge holiday budget.

And, if you’ve been through it before, you have the structure and techniques instilled in your memory.  And the memories of success become the dominant ones.  Your brain no longer goes into panic mode.  Instead it whirls through all the memory banks and pulls up just the right one — without your even being aware of the process.

This is the same way that you learned just about everything in life.  It’s how you learned to walk.  Watch a child take his first steps.  He falters and falls.  Mom encourages him to try again.  He pulls himself up using the coffee table for support and tries again.  Over and over until he is walking, then running across the room.  And now, you don’t even think about the techniques, the structure required to walk anywhere you want to go.

Remember when you learned to swim for the first time.  How about riding a bicycle?  That’s why they say, “Once you know how to ride a bicycle, you never forget.”  Actually your brain pulls up that earlier success from your childhood and, even though you may falter a bit in the beginning as the memory of the techniques are whirled into place, you climb on that bicycle and ride away.

So if you’re sick and tired of having cold feet and feeling the fear of failures, stop believing in this myth called “talent.” Do what the so-called “talented ones” have done and create your own memory bank of success.

There are mentors ready to help you, to teach you the techniques, the path to follow and those to avoid.  That is the very reason why I’ve created this website, why Gift Basket Network exists, why we’ve created Gift Retailers Connection magazine and the Gift Industry community and forum , and why I’m continuing to create new opportunities for you to create those memory banks that mean you don’t have to have talent to be a success!

Learning from those who have been in the trenches and survived

It seems like yesterday, but in actuality it was many, many years ago.  The afternoon heat in the deep South drove us to the front porch where there was occasionally a breeze flickering through the leaves of the trees around us.  My sister and I worked on the crocheting that our Mother was teaching us while she told us stories of her childhood.  These were not life shattering stories but tales of everyday life about the the challenges and rewards of another era.  Without realizing it, we were learning the history of our area and of our family, the rules of relationships, and the appreciation for those who had survived without the technology and benefits of our generation.

My own daughters occasionally asked questions about my childhood and I relayed tales of growing up in the 40′s and 50′s.  But the time available to spend with this seemingly wasteful past time was much less than when I was a child.  There were friends to enjoy, TV programs to consume, homework to be done and all the other benefits that their generation offered.

As iphones, mp3s, and all the other gadgets of today’s world that I am not even familiar with, consume more and more of our children’s time, I wonder how much time the children of today spend learning from previous generations.  I suspect it is minuscule.

Does this have anything to do with the creative entrepreneurs of today or is it just the mind of an old lady regressing to memories of childhood?  As this old lady remembers a quieter time in the protective cocoon of childhood, she also understands how much this relates to business owners of today.

Are you learning from those who have built businesses that have survived through the good and the bad, through economic downturns and periods of excess?  But that is all has been– history–in the past, you may say.  But history is what teaches us how to avoid mistakes and how to know which is the right turn in the road.

The history of my mother’s generation taught me how to live life while the history of those who were in business long before I arrived on the scene taught me how to succeed.    The children of today don’t feel that they need to learn from the past while there are so many technological advancements to learn from today.  Many business owners of today don’t feel they need to learn from those who have gone before them while there are new gurus on the scene that can teach them the very latest techniques of success.

I learned about life on the front porch of my Florida home.  I learned about business from retired business men and women who volunteered their time to SCORE.  I learned about my industry  from the pioneers in the gift basket industry.  I learned from those who had been in business long before I had ever followed my dream of owning my own business.  I also learned from those who were struggling to create a business at the same time I was, as we shared our experiences.

My first business experience was almost 30 years ago and I owe that success to what I learned from those who had already been through the trenches and had succeeded.  Building on that knowledge, I continue to learn today from those who went before me as well as from those who have struggled along the road beside me.

Sure, there is no question that new technology makes things so much easier.  Cell phones eliminated the need for pagers which eliminated the need for always being in the office when the phone rings.  Advancing computers and software eliminated the need for using wax and layout sheets when I created my first statewide publication for print.  The publication a group of us old-timers have created for today’s world is being done with computer software and distributed through the internet.

Learning takes many forms and comes in many formats.  The internet is teeming with self-proclaimed gurus who are anxious to teach us.  Progress has made it even easier for anyone to be anything they want to be by just proclaiming it.  Each of us can be anyone we want to pretend to me through the miracle of the internet.

Yes, this is an old lady remembering when times were simpler, when experts were easy to spot, and when learning was easier.  As a child, I knew that Mom was the expert.  As a fledgling small business owner, I knew how to recognize who had been successful at what I was striving for.  It’s not as easy today.  But, if you’re careful, you can still find those who have lived through the past and can help guide you through the present.

New Gift and Gift Basket Magazine

I’d like to thank Mike Neese of Imperial Foods for the following:

I am pleased to announce that I have signed on as a staff writer for this new, exciting venture.

With the expertise of Joyce and the rest of the leadership group she has assembled this has a great chance of success.

All we will need are people to subscribe and vendors to advertise. As much as I hate to see something as tremendous as Rave Reviews become a memory, rather than a product of Cherie’s vision that we could hold in our hands, we must realize that times are changing.

I too long for the old days in many respects, but we have no choice but to move forward. Think of what our parents thought about change as the 20th century progressed.

From the Wright brothers to men on the Moon. From crystal radios to the Internet. From tiny black and white televisions to video systems that cover a wall.

Progress comes with change and there isn’t a whole lot we can do but accept it. I used to read two to three real newspapers a day. Now I get my news, weather and sports online and in less time.

Our industry is changing and those who are still in it are survivors. We have just finished a decade that saw terrorism expand, economic hard times, wars being fought on several fronts and had many of the major financial and industrial conglomerates fade into our memories.

Yet, with all that negativity, I feel a revitalized spirit. I see people that say the cup is half full, not empty. I see more people saying we, not me.

I see people looking for someone to tell them it’s ok to be scared. I see a need for people to pull together, pooling thoughts and strategies.

We will miss Cherie Reagor and the old days. If anyone ever writes about the history of our industry, she will be a prominent part of that history.

Now, as we begin a new decade, it’s time to band together. Being a community online is not unlike living in the same small  town 100 years ago. Now with the Internet and forums such as this we are bonded as vendors and gift basket professionals.

Like I keep saying, and as I wrote in the several articles I wrote for Rave Reviews last year, we’re all in this together.

People have been looking for someone to step forward in our industry and assume a leadership role.

I think by that someone has indeed done that. Hat’s off to Joyce for not saying, yeah somebody should do that. No, she took the bull by the horns and said let’s do it.

Now it’s important to realize that a person in that role is more of a wide scale monitor, or catain of a ship. It’s not a my way or go away type of role.

Joyce is perfect for this because she knows that it takes a team to make something work. She is well known and respected throughout the industry and has demonstrated an ability to pull people together.

This online magazine fills a void that is necessary and I am looking forward to being a part of it.

Mike Nease

New Gift Basket Online Magazine Announced

It’s a New Year and a great time for all of us to move forward with fresh starts, new ideas and something new on the horizon.

We’re excited to announce “Gift Retailers Connection”, your new online magazine for the gift and gift basket market.

Gift Retailers Connection  believes in the success of gift retailers and vendors and offers the tools to enable all of us to maintain and grow our businesses.  We are committed to providing an online publication that is user-friendly, creating positive relations and integrity within the gift industry.

You’ll find insightful business articles from a wide range of experts,  marketing calendars and ideas, trade show calendars and so much more.   And of course you’ll see design photos from people that work the gift business every day.

Gift Retailers Connection’s’ first publication launches with the March/April 2010 issue.

You can find it  online at www.giftretailersconnection.com We are sure you’ll enjoy it and find it useful in your business.

Joyce Reid                Editor-in-Chief
Sandee Overstreet     Managing Editor
Pam Monroe             Senior Editor

Expression Web Giveaway – A marketing idea to copy

Sometimes we stumble upon marketing ideas in unexpected places.  Even if they are in no way involved in our own industry, they can be molded and used within our business.  I get lots of marketing emails from lots of people trying to sell me something, but my email yesterday contained one that caught my attention enough to read rather than to just hit the delete key.

Many of us create our own websites using either FrontPage, Dreamweaver, or Expression Web.  Pat Geary and Tina Clarke, owners of the website www.frontpage-to-expression.com , provide a wealth of information for FrontPage users who want to migrate to Expression Web.  If you have any interest in learning how to use Expression Web to create a website, this site is one that you should visit.

But back to this marketing idea. . . the two ladies have created a giveaway with prizes that any user (or potential user) of Expression Web would love to win.  All you have to do is write about the giveaway on Facebook, a blog, etc. and let them know about it.  Some lucky writers will be the lucky winners of the great prizes. 

This is my entry because I would love to win any of the awards but also because I think they provide outstanding information to anyone interested in the program.  I’ve made it a practice to never recommend something that I wouldn’t use myself and this is not an exception.

Now that I’ve encouraged you to enter that giveaway, let me also suggest how you might use a similar idea to market your own business.  People love FREE.  They love the opportunity to win something.  And they rarely hesitate to enter their name in a contest that is giving away something they want.  But what makes this marketing technique different is that you have to tell others about their product if you want to win it.  In other words, you give to receive. 

Some gift basket companies have a monthly drawing for a free gift basket in order to collect email addresses.  Why not make those entering your contest work a little bit for it?  Enter their names in your drawing if they mention your business on Facebook or write something about you in an ezine or newsletter or blog.  That giveaway gift basket (and you could make it even more enticing by adding a few other simple prizes) then provides a return on your investment.  And isn’t this what marketing is all about?

So go check out their giveaway at Expression Web Giveaway and create your own marketing campaign.

Marketing and Promotion — Do you have an idea file?

A question to ask yourself each night is:

 What have you done to promote your business today?

Other valuable questions are: 

  • What did you learn today?
  • What new promotion did you hear about this week that you could adopt or adapt for your business?
  • What technique did you read about that could make your business more efficient?
  • What new website did you hear about that can help your business?

Rick Siegel, a master at retail selling, suggests creating an idea book.  This is something I have been doing for years but I have called it a swipe file.

You can use a file on your computer, buy a notebook just for the “idea file” purpose, or set up a folder in your filing system or even use all three methods.  Each and every time you read or hear something that you could use and adapt, add it to your “idea file”.

 I collect ads, from every kind of publication ranging from the daily newspaper, the Wall Street Journal and even AARP magazine, that trigger an ah-ha moment.  Looking through this file, ideas are generated for headlines, graphics, and even descriptions.  It’s like having more brains than my own working together to create effective marketing materials.

For example, an ad that I cut out of the Wall Street Journal several years ago was something about an investment company not being a cookie-cutter company.  I took the idea from my “swipe file” and created an ad with a graphic of a gingerbread man and the headline “Creative Gifts To Go is not a cookie-cutter gift business.”

Try an “idea file” for yourself.  I think you’ll be surprised at how helpful it can be

Dare To Be Different

When we first start our business, we are told to research, to find out what works for others and to determine how we are different.  But many of us are afraid to take that step that would keep us from being  just “more of the same.”  We copy what works for others in our industry and are afraid to be different.

Fear of being different is often what keeps us in place and keeps our business from standing out in the crowd.  Fear stands between us and success. 

Do you really want to be successful in your industry?   Do you want to be what Seth Godwin describes as a “purple cow in a field of brown cows”?  Then. . . . ..

Don’t be afraid to stray from the proven patterns created by others!

What worked for other people, might work for you. But it might not also.  It might make you just another one of those brown cows munching away in the field instead of the “purple cow” that gets the attention.  If you want to stand out from all the other gift companies, then find the unexplored paths. Lead people to places they have never visited before! Try new things.  Add new products.  Create new markets.  If it doesn’t work, try something else.

Don’t be afraid to be yourself!

It’s your business and you are your business.  Don’t try to be something you are not.  Let a little bit of “you” show through in your website and both your online and offline marketing.  It makes the business less commercial and more friendly.  And, best of all, it creates TRUST. 

If you’re writing a blog, and have an opinion, state it.  If you’re not comfortable with your own opinions and viewpoints, don’t blog. Blogging is about being personal.  It’s not about being more of the same. Your voice is YOU and is different than all the other voices in all the other blogs within your industry.   Even if all of the bloggers in the gift industry say the same thing, your voice is what will make your statement stand out and be different.

Don’t think you can please everyone all the time!

Because you can’t.  If you’re blogging, your opinion is going to be different than that of others.  That’s a chance you take when you let YOU show through.  Without intending to, you may offend someone or they may read something entirely different into your meaning.   If you’re operating a business website, there’s no way you can offer something for everyone.  Even the way you have your site set up may offend some.  A Bible verse may turn off those who are not Christian while those “Naughty” gift baskets that you offer on Valentine’s Day may offend the more conservative.  Sure, whichever direction you take, you may lose a few customers along the way.  But you will be yourself and, by daring to be yourself–even if it’s different than the standard– you may attract even more customers.  You may even discover a whole new market that you never thought of targeting before.

Don’t be afraid to dream!

Dream. Hope. Believe! If you continue doing things the same way all the time, you will achieve the same results.  Act on those dreams or  you’ll never achieve them. Believe in yourself and understand what makes you different.  Don’t just march in the gift industry parade or even in the parade of life.  Step up and LEAD THAT PARADE!

The leader of every parade is someone who  DARED TO BE DIFFERENT!

It’s amazing what you can read on the web!

It’s amazing what you can read on the web.  I just read the following on someone else’s blog about “Ten Ways To Turn Your Freebies into Cash”:

“4. Start a gift basket business. If you really want to get active with selling freebies then you can start a creative gift basket business. You’ll have to work full time to collect as many freebies as possible and then to repackage them into unique gift baskets which you can then sell for a profit but if you like this sort of thing then it can be well worth your time.”

This is just another example of what some people think of our industry.  “Anybody can build a gift basket.  All you have to do is put a bunch of stuff into a basket, tie some cello (or as one utube video demonstrated — use saran wrap), and tie a bow on the top.”

This is why so many people start a gift basket business and quickly discover that they don’t know the first thing abourt running a business.  Other than learning the techniques necessary to create a professional product that creates a WOW effect, running a gift basket business isn’t a whole lot different than operating any other kind of business.

It takes research (lots of it), hard work (lots of it), a knowledge of business principles, and persistence.  And time.  Oh yes, lots of time!  Businesses don’t just happen.  They are made.  And they are made by people who love what they do, have enough passion about their chosen industry to hang in there and persist even on the bad days.

“Get a bunch of freebies and start a gift basket business.”  This person is even a bigger charalatan than the one who writes that “you can make thousands during your first few months in business and half a million the first year.”    Unfortunately, there are those out there who are going to believe both statements.

Footprints In The Snow

Award winning comedy writer Larry Gelbart — famous for such favorites as MASH and Tootsie–died this week. He helped create memorable TV comedy in the early days of television. When asked about it in an interview before his death, he said:

“There were no footprints in the snow. You never had to worry about what anybody did last night because there was no last night.”

This was true of the gift basket industry when a few of us, who frequented the early AOL and Prodigy forums and devoured any information we could find, started our businesses — but it’s not true today. You have access to all kinds of free and inexpensive resources and technologies.

A few of us, and even others who came before us, blazed the trail for you. What you achieve today is up to you and how you follow that trail. But it’s also important that you branch out, step off the trail, and create new footprints in the snow.

In the gift basket industry, there are yesterdays.  Looking back and learning from those who blazed the trails can be invaluable.  But there are also many tomorrows and your fresh footprints today will leave a trail for those who follow you.

Surviving the Economic Jungle

It’s a jungle out there.  You’re surrounded.  Everywhere you look, there are enemies.  You are all stalking the same prey.  Some of the enemies are giants that tower over you.  They have more weapons and more money to spend on newer and better weapons than you could ever hope to have.  Some of them are well known in the jungle .  Just the mention of their name makes you shudder while you watch the same prey you are after bow before them.

Just as soon as one enemy is eliminated, new ones pop up.  Your enemies mean business.  They want your business, your customers, and your profits.  They want to put you out of business so they can have it all to themselves. 

Scary, isn’t it?  But it doesn’t have to be.  Your competitors may be bigger than you, have more money to spend than you, and even have created a brand that is promoted with full-color catalogs, expensive websites, and media ads.  But they can’t outspend you in ways that money can’t buy.

In today’s economy, the playing field is going to become even more level as customers spend less while seeking more for their money.   Even the giants in the industry are going to suffer – not necessarily as a result of just the economy but from their own failures to look ahead, tighten their belts, and determine what is important to their customers. 

Look at the graveyard of failures already in our national cemetery.  The behemoths, the giants, those we thought would never fall.  Enron, Fannie Mae, Merrill Lynch.  The list goes on even as more and more corporate giants are falling ill.

But you, as a micro business, have an advantage that these giants don’t have.  You aren’t blinded by the vastness of the territory.  Your vision isn’t hampered by numerous employees, marketing strategies, and owner greed.  You can zoom in on what is important to you as a reputable business owner and what is important to your customers.  You can make changes quickly.  You can offer benefits that the larger companies can’t.  You can create a very personal business that will make every customer feel as if he or she is your only customer. 

You don’t have a lot of money to spend, so with proper research and planning, you can spend it wisely.  You have the ability to look at your big picture while still zeroing in on the little things within your business that can increase your profit margin.  You can watch your bottom line as closely as your customers are watching theirs. You can easily implement high impact, low cost strategies for getting and keeping customers using more time, energy, and imagination than money.

Okay, so how do we do it?

The very first step is to determine what needs to be done and then list them by priority.  Don’t just charge into the jungle and make changes in your strategies without careful thought.  Step back and look at the overall jungle.  Look at the market with fresh eyes and learn everything you don’t already know about your business.  You already know that prices of everything, from products to shipping, are on the rise.  You know that customer resistance is going to be higher.  But also look at how other companies are handling the changes and see if you can handle them better.  How are other companies marketing their business and what can you do to make yours stand out in the crowd?

Look back on your own experiences as a customer.  What could have been done to make you a loyal customer instead of a “I’ll never buy one of those again” kind of customer.  Regardless of what is said, the customer is not always right.  But the successful customer service rep makes them feel satisfied even if they didn’t get exactly what they wanted. 

Determine what weapons you need to compete effectively.  Your competitors are getting smarter every day.  They’re reading industry and business books and magazines.  They’re attending seminars and tradeshows.  While they are learning, you can’t afford not to.  But you also can’t afford not to take action on what you know is needed.  And remind yourself that what you would like to have is not necessarily what is needed.

There are only two ways to increase profits.  Cut expenses or increase sales.  We’ll look at both but let’s start with expenses. 

Drag out your accounting records and look at each and every expense.  What could be cut without affecting your products or customers?   Slash every bit of fat in your business.  In the recent presidential election, one candidate said he would slash spending across the board while the other more wisely said he would do a line by line review, cutting the things that weren’t working while increasing spending on those that were.  This is the approach you should take.

It has been said that time is money.  The truth is time is far more important than money.  Time and energy can even be an effective trade for lack of money.  Are you buying packing materials when you could find local businesses that will save theirs for you?  Do you have too many employees doing things that you could do more efficiently?  Do you have systems in place that makes it easy for you or an employee to handle every aspect of your business?  But also are you hiring others to do those things that your time is too valuable to do?  If you overestimate your own abilities, your business may suffer just as much as if you underestimate them.

Look at what sells and what doesn’t.  If you offer a product line that gets very few sales, perhaps you should eliminate that line so that you can concentrate on what sells best.  Only you can do this because only you really know your business.

If you already have customers, they are your most valuable asset.  Nurture them and do everything you can to create their loyalty to you.  If a problem is even hinted at, address it immediately.  Don’t leave that job to an employee.  And if you have employees, be aware of how they are handling your customers.  If you’re not careful, they can lose them for you.  Employees, that aren’t watched carefully, have been known to destroy a business. 

Information about marketing effectively would take more space than I have in this column so I’m going to touch on some of the main things to remember. 

Put planning ahead of everything else.  Only with planning can you know who you are, where you’re going, and how you’re going to get there.  Planning keeps you and your business organized and efficient.  Create a marketing calendar and use it as your road map to your goals. Reevaluate that plan regularly and be flexible.  If something isn’t working, change it.  If something is working better than expected, determine why and how you can build on it. 

Along with that planning, make a list of all the good things you offer to your customers.  Make it a long list.  Ask your customers why they buy from you and add their answers to the list.  Of course, your competitors offer many of the same benefits but there are those that are unique to you alone.  These benefits are your competitive advantage and what should be pushing your marketing.

Blow your own horn.  If you don’t, who will?  Find ways to tell people what you are doing, how well you are doing it, and why your products and services are far superior to what they can buy from your competitors. 

Marketing your business locally should include sending periodic press releases to the media, networking with other business owners or potential customers, speaking before clubs and organizations, building referral programs, and face-to-face contact.  If you love your business and are enthusiastic, it will show. Print ads are rarely effective unless you have the funds to run them regularly.  Periodic mailings to targeted potential customers are usually more effective.  Email newsletters are about the most inexpensive way to use print marketing.

Accept the fact that technology is important in today’s business world.  The ability to type, use computers, understand the internet and how to use it effectively is more important than ever.  If you don’t have the ability and find it difficult to learn, find someone that you trust to handle this part of your business.    Technical advancements give you more time to do what must be done rather than doing busywork.  Even marketing in your local area is more and more dependent on technology.  You can create a proposal, including photographs, and transmit it to a potential customer by email.  You can stay in touch with existing customers via email much more easily and regularly than by mail and phone.  Having a website, even if it is just an online brochure for your local business, is expected by many in the business world.  And, of course, marketing your business via the internet, using optimization and other skills, opens your business up to a whole new level.

When you opened your business, you entered the jungle.  How you traverse it depends on your attitudes, the weapons you choose, your determination and commitment.  You may decide that this jungle is not for you or you may love and embrace the challenge.  Either way, the decisions you make daily will determine your success as well as your enjoyment.

This article, written by Joyce Reid, was originally printed as a “Reid On. . .” column in Rave Reviews, the leading national full-color trade magazine for the gift basket industry.