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	<title> &#187; Customer Service</title>
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		<title>Why do your customers leave and never buy again?</title>
		<link>http://giftbusinessowners.com/why-do-your-customers-leave-and-never-buy-again.html</link>
		<comments>http://giftbusinessowners.com/why-do-your-customers-leave-and-never-buy-again.html#comments</comments>
		<pubDate>Tue, 14 Jun 2011 15:59:49 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Gift Baskets]]></category>
		<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[My Two Cents]]></category>
		<category><![CDATA[The World Around Us]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Most businesses accept loss of customers as a fact of life &#8212; a cost of doing business.  But it costs much more to obtain a new customer than to keep an existing one.  If you can increase your customer-keeping rate by as little as 10%, you can increase your long-term revenues by more than 50%. [...]]]></description>
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		<title>Customer Service &#8211; A Little Detail Can Create a Lot of Magic</title>
		<link>http://giftbusinessowners.com/customer-service-a-little-detail-can-create-a-lot-of-magic.html</link>
		<comments>http://giftbusinessowners.com/customer-service-a-little-detail-can-create-a-lot-of-magic.html#comments</comments>
		<pubDate>Sat, 15 May 2010 20:46:59 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Customer service that makes customers return again and again consists of many thingss.  But it is often the little details that come straight from the heart that can make a world of difference.  The video below says it much better than I ever could.  Turn up your speakers, click on the link below, and discover [...]]]></description>
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		<title>Make Your Customers Work for You!</title>
		<link>http://giftbusinessowners.com/make-your-customers-work-for-you.html</link>
		<comments>http://giftbusinessowners.com/make-your-customers-work-for-you.html#comments</comments>
		<pubDate>Fri, 30 Oct 2009 02:59:07 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=577</guid>
		<description><![CDATA[Enjoy another great article from our guest blogger, Susan Placek, owner of &#8220;Popcorn Greetings&#8220;.  Make Your Customers Work for You As an entrepreneur I know about the headaches and hassles small business owners have to deal with every day. We invest a lot of time and money on marketing our products and services and only [...]]]></description>
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		<title>Creating Customer Loyalty</title>
		<link>http://giftbusinessowners.com/creating-customer-loyalty.html</link>
		<comments>http://giftbusinessowners.com/creating-customer-loyalty.html#comments</comments>
		<pubDate>Sat, 10 Oct 2009 17:54:44 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=575</guid>
		<description><![CDATA[Here is an article written by Sean D&#8217;Sousa  of Psychotactics.  It talks about customer loyalty in a way that we seldom think of.  Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Another Promotion That Backfired</title>
		<link>http://giftbusinessowners.com/another-promotion-that-backfired.html</link>
		<comments>http://giftbusinessowners.com/another-promotion-that-backfired.html#comments</comments>
		<pubDate>Thu, 14 May 2009 16:02:46 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[The World Around Us]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=315</guid>
		<description><![CDATA[Today&#8217;s post is reprinted with permission from our guest blogger, Rick Segel of Rick Segel and Associates.  He is one of the leading experts in retail marketing. A reader sent me a story this week that I just had to share with you. Especially, since we are focusing on sales skills this month. However, before [...]]]></description>
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		<title>Concerned about your customer&#8217;s budget?</title>
		<link>http://giftbusinessowners.com/concerned-about-your-customers-budget.html</link>
		<comments>http://giftbusinessowners.com/concerned-about-your-customers-budget.html#comments</comments>
		<pubDate>Tue, 31 Mar 2009 00:38:34 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Financial]]></category>
		<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[The World Around Us]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=150</guid>
		<description><![CDATA[One of the most valuable things that I have learned through the years is to study what other industries are doing and see how their successes can be applied to my industry.  Today&#8217;s tip isn&#8217;t from the gift basket industry.  It&#8217;s from L.L. Bean.  Now, just in case you are one of the few that [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Keep Your Business Nimble</title>
		<link>http://giftbusinessowners.com/keep-your-business-nimble.html</link>
		<comments>http://giftbusinessowners.com/keep-your-business-nimble.html#comments</comments>
		<pubDate>Fri, 20 Mar 2009 03:48:18 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[gift basket business]]></category>
		<category><![CDATA[Independently owned business]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=68</guid>
		<description><![CDATA[One of the biggest benefits that we, as micro business owners, have over large businesses is the ability to be flexible and to change quickly.  We can respond to market changes and trends.  We can change something, test it to see if it works, and if it doesn&#8217;t, change it again.  If you&#8217;re an online [...]]]></description>
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		<title>Customers Are Your Business!</title>
		<link>http://giftbusinessowners.com/customers-are-your-business.html</link>
		<comments>http://giftbusinessowners.com/customers-are-your-business.html#comments</comments>
		<pubDate>Mon, 16 Mar 2009 03:14:35 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Independently owned business]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=56</guid>
		<description><![CDATA[Most businesses accept loss of customers as a fact of life — a cost of doing business. But it costs much more to obtain a new customer than to keep an existing one.  If you can increase your customer-keeping rate by as little as 10%, you can increase your long-term revenues by more than 50%.  [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>It All Goes Back Into The Box</title>
		<link>http://giftbusinessowners.com/it-all-goes-back-into-the-box.html</link>
		<comments>http://giftbusinessowners.com/it-all-goes-back-into-the-box.html#comments</comments>
		<pubDate>Sat, 14 Mar 2009 19:52:46 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[The World Around Us]]></category>
		<category><![CDATA[Up Close and Personal]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Business]]></category>
		<category><![CDATA[making money on the internet]]></category>
		<category><![CDATA[scams]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=54</guid>
		<description><![CDATA[Ken Blanchard, author of “The One Minute Manager and other business books” , told the story about the little boy who really wanted to beat his grandmother at Monopoly.  He studied.  He practiced.  He learned.   Until one day, he beat her at the game and told her, “Finally!  I beat you.” She smiled as she [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Simple Truths of Customer Service</title>
		<link>http://giftbusinessowners.com/the-simple-truths-of-customer-service.html</link>
		<comments>http://giftbusinessowners.com/the-simple-truths-of-customer-service.html#comments</comments>
		<pubDate>Sat, 14 Mar 2009 19:11:23 +0000</pubDate>
		<dc:creator>joyce</dc:creator>
				<category><![CDATA[Marketing & Sales]]></category>
		<category><![CDATA[The World Around Us]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://giftbusinessowners.com/?p=31</guid>
		<description><![CDATA[If you think of customer service and marketing as being expensive and complex, here is a valuable lesson about how simple it can be: http://www.youtube.com/watch?v=qOZPlt3Ha0Y&#38;NR=1 If the video about Johnny has changed your way of thinking about customer service and marketing, tell us about it by adding a comment.]]></description>
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