Customer service that makes customers return again and again consists of many thingss. But it is often the little details that come straight from the heart that can make a world of difference. The video below says it much better than I ever could. Turn up your speakers, click on the link below, and discover the magic.
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They laughed when I started my gift business.
That's right. They laughed. They said I didn't know anything about business. Wouldn't last through the year. But when I made a profit the first year I was in business, they stopped laughing. Instead they said it was just a fluke. Wouldn't happen again.
That was 19 years ago. And they don't laugh anymore.
That's because... [Read More …]
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Thank you for this!
I think that’s absolutely true. It’s in the details. Stellar customer service is the cornerstone to a successful business. It keeps repeat customers coming back and generates referrals.
What a powerful story! It is so true, thought, that small things can make such a difference.
People want an “experience” when they do business with you, so give them a good one. Go out of your way to treat them right and they will come back and send their friends to you.